ManagedSites (“we”, “us” or "our") is committed to protecting your personal data. This Privacy Policy explains what data we collect, why we collect it, and how we look after it.
What data we collect
We may collect the following personal data:
- Name and contact details (email address, phone number, business address)
- Business information (business name, services, areas covered, opening hours)
- Account credentials and payment information (processed by Stripe)
- Website usage data and analytics
- Communications you send us, including WhatsApp messages and in-app chat
- Media you upload (logos, photos, videos, documents)
Why we collect it
We use your data to:
- Provide and manage your ManagedSites account and website
- Process payments and subscriptions
- Communicate with you about your website and updates
- Improve our products and services
- Comply with legal and regulatory obligations
Legal basis under UK GDPR
We process personal data on the following legal bases:
- Contract: processing necessary to provide our services under our Terms of Service.
- Consent: where you have given clear permission, for example for marketing cookies or optional features.
- Legitimate interests: to improve our services and keep our platform secure.
- Legal obligation: where we are required to comply with applicable law.
Who we share it with
We do not sell your personal data. We share data only with trusted service providers who help us run our platform (our data processors), listed below. All processors are contractually bound to keep your data secure and only use it for the purposes we specify.
Data processors
We use the following third-party services to process data:
- Stripe — payment processing
- Firebase (Google Cloud) — authentication, database, file storage and hosting
- Cloudflare — security, DNS and performance
- Mapbox — map rendering for website-to-video features
- Meta (WhatsApp) — WhatsApp Business messaging
- OpenAI — AI-assisted content and message processing
- Hotjar — website behaviour analytics and heatmaps (only loaded with analytics consent)
Artificial intelligence
ManagedSites uses artificial intelligence to help process messages, prepare website updates and generate content. AI-assisted changes may be reviewed before publication.
We do not use customer information to train public AI models without your explicit permission.
Your rights
Under UK GDPR you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing
- Request a copy of your data
- Withdraw consent where applicable
To exercise any of these rights, please contact us using the details below. We will respond within one month.
Data retention
We keep your personal data for as long as you have an active ManagedSites account. If you delete your account, we will remove or anonymise your data within a reasonable period, unless we are required to keep it for legal, tax or regulatory reasons.
Contact details
If you have any questions about this Privacy Policy or how we handle your data, please contact us at: privacy@managedsites.co.uk.